Resolve support tickets automatically — before your agents even see them.
TR-AI connects to your helpdesk, reads every new ticket, and posts a confident, cited reply in seconds. Up to 80% automation rate. No hallucinations. Full audit trail.
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No hallucinations
Every reply is grounded in cited sources
Full audit trail
Every resolution logged with sources and confidence
Human always in control
Escalation rules you define — agents override anytime
No engineering required
Webhook setup in under 10 minutes
The problem
Your support team is drowning in tickets that don't need a human.
Up to 70% of support tickets are repetitive questions your KB already answers. Your agents spend hours copy-pasting the same replies — time that should go to complex, high-value cases.
~70%
of tickets are repeat questions with known answers
$8–25
average cost per ticket handled by a human agent
4–8 hrs
average first-response time at scale without automation
How it works
Three steps from ticket to resolved.
Ticket arrives
A new ticket hits your helpdesk. TR-AI receives it instantly via webhook — no polling, no delay.
Resolution engine runs
TR-AI searches your KB, ticket history, web, and product knowledge simultaneously. It scores confidence and checks escalation rules before composing a reply.
Reply posted or triaged
If confidence meets your threshold, the reply is posted automatically. If not, the ticket is triaged to your agents with a full context summary.
Benefits
What changes when 70% of tickets resolve themselves.
Faster first response
Automated replies post in seconds — not hours. CSAT improves from day one.
Lower cost per ticket
Reduce your cost per resolution by up to 60% without reducing quality.
Agents focus on complex cases
Free your team from repetitive L1 tickets so they can handle escalations and high-value accounts.
Full visibility
Every automated resolution is logged with sources, confidence score, and outcome. Nothing is a black box.
No rip-and-replace
TR-AI works alongside your existing helpdesk. No migration, no retraining your team.
Churn prevention built in
The resolution engine tracks sentiment and escalation patterns to flag at-risk customers before they leave.
Intelligence sources
Five retrieval layers. One confident answer.
Knowledge base
TR-AI crawls your KB at setup and keeps it fresh. Every reply is grounded in your actual documentation.
Up to 1,000 pages
Authenticated or public crawl
Ticket history
24 months of resolved tickets become a retrieval source. Similar past resolutions are surfaced and cited.
24 months
Historical ticket ingestion
Web search
For questions your KB doesn't cover, TR-AI searches the web against an allowlist you control.
Allowlist-only
No hallucinated external sources
Release feed
Your changelog and release notes are indexed as a live retrieval source. Answers about new features are always current.
Freshness boost
<7 days ×1.30 recency weight
Product domain knowledge
TR-AI crawls up to 1,000 pages of your authenticated product UI, learning exact terminology, feature names, and workflows.
Up to 1,000 pages
Authenticated product crawl
Spot at-risk customers before they cancel.
The resolution engine analyses ticket sentiment, escalation frequency, and response patterns to score churn risk on every customer — automatically.
Sentiment decline — Negative sentiment trend across the last 10 tickets triggers a risk flag.
Escalation frequency — Customers who escalate more than twice in 30 days are scored as high risk.
Unresolved ticket clusters — Repeated tickets on the same topic signal a product or onboarding gap.
Low risk
Normal ticket pattern. No action required.
Medium risk
Elevated sentiment or frequency. Monitor closely.
High risk
Account manager CC'd automatically with signal breakdown.
Critical risk
Immediate AM alert with recommended save path.
Automatic account manager CC
When a customer reaches High or Critical risk, TR-AI posts an internal ticket note and emails your account manager with the full churn signal breakdown and a recommended save path — no manual monitoring required.
Security and control
Built for teams that can't afford to get it wrong.
Every automated reply is grounded, cited, and logged. You set the confidence threshold. Humans are always one click away.
PII tokenisation
Emails, phone numbers, card numbers, and SSNs are tokenised before any LLM call and restored in the final reply.
- Runs before every LLM call
- Restored in final reply
- No PII leaves your tenant
Prompt injection screening
20 high-risk patterns screened on every ticket body and KB chunk before processing.
- 20 injection patterns blocked
- Applied to ticket body and KB
- Logged in audit trail
Output guard
Blocks URLs not on your allowlist, internal markers, and cross-tenant PII tokens from appearing in replies.
- URL allowlist enforced
- Cross-tenant PII blocked
- Internal markers stripped
Full audit trail
Every resolution logged with sources, confidence score, outcome, and agent override history.
- Sources cited on every reply
- Confidence score logged
- Agent overrides recorded
New capabilities
More intelligence. More control.
Multilingual resolution
TR-AI detects the ticket language and responds in kind — no configuration needed. Supports 30+ languages out of the box.
Agent copilot sidebar
A Zendesk App Framework sidebar that surfaces the AI-generated draft, lets agents insert or regenerate it, and logs every interaction.
Learn moreProduct domain trainer
Crawl up to 1,000 pages of your authenticated product UI. TR-AI learns your product's exact terminology and feature set.
ROI calculator
Enter your ticket volume, average handle time, and agent cost. Get a live estimate of your automation savings.
Calculate your ROISpike detection
Greedy cosine clustering detects ticket spikes in real time — 3× above 7-day baseline triggers an incident alert.
KB health monitoring
Gap detection, staleness scoring, and UI drift detection keep your knowledge base accurate and up to date.
Smart account-aware routing
TR-AI identifies whether a ticket is from a prospect, renewal customer, or billing enquiry — and routes it to the right team automatically.
See how it worksSmart routing
Every ticket goes to exactly the right place.
TR-AI reads the intent and account context of every incoming ticket, then routes it — answering what it can and dispatching the rest to Sales, Renewals, or Billing automatically.
Prospect enquiries → Sales CC
When a potential customer asks a pre-sales, pricing, or feature question, TR-AI answers instantly and automatically CCs your sales team so no opportunity slips through.
Opportunity capturedRenewal requests → Renewals team
Contract renewals, plan extensions, and account upgrades are acknowledged immediately and dispatched to your dedicated renewals queue — set to High priority automatically.
High priorityPayment enquiries → Billing queue
Invoice requests, failed charges, and refund enquiries are routed to your billing queue, tagged for accounting, or forwarded to your billing address — whichever you configured at setup.
Sensitive triageIf a destination wasn't configured at setup, TR-AI applies a requires_manual_triage tag and escalates to your admin queue — nothing falls through the cracks.
Test Before You Automate
See how TicketResolve.ai performs on your historical support tickets before enabling live automation. Replay real support cases, evaluate AI-generated answers, identify knowledge gaps, and understand where automation is ready — all without sending a single reply to your customers.
- Historical Ticket Replay
- AI Answer Quality Scoring
- Automation Readiness Insights
- Knowledge Gap Detection
- Side-by-Side AI vs Human Comparisons
50
Tickets
62%
Auto-Eligible
81%
Accuracy
Pricing
Pay only for what gets resolved.
No monthly seat fees. No per-agent pricing. You pay per ticket TR-AI resolves — nothing for triaged or human-handled tickets.
Starter
Up to 2,000 resolved tickets/month
~$900/month at full volume
- All 6 helpdesk integrations
- KB + historical ticket retrieval
- Web search (allowlist-only)
- Full audit trail
- Email support
Growth
Up to 10,000 resolved tickets/month
~$3,200/month at full volume
- Everything in Starter
- Churn prediction engine
- Escalation policy builder
- Agent copilot sidebar
- Smart account-aware routing
- Priority support
Enterprise
Unlimited resolved tickets
Contact us for pricing
- Everything in Growth
- Product domain trainer
- Custom confidence thresholds
- Dedicated onboarding
- SLA guarantee
- Custom integrations
Designed for organisations processing ~5,000+ tickets/month. Volume discounts available. Enterprise pricing on request.
Security
Enterprise-grade security by default.
Every layer of the resolution pipeline is hardened — from ticket ingestion to reply delivery.
PII tokenisation
All personally identifiable information is tokenised before any LLM call.
Prompt injection screening
Every ticket body is screened for injection attempts before processing.
Output guard
Replies are scanned before posting — no hallucinated URLs or leaked tokens.
Audit trail
Every resolution logged with sources, confidence, and outcome.
Escalation control
You decide what gets automated. You decide what doesn't.
Set confidence thresholds, keyword triggers, and customer-tier rules. TR-AI escalates anything it's not sure about — with a full context summary for your agent.
Confidence below threshold
Any reply with confidence below your set threshold is triaged, not posted.
VIP customer flag
Enterprise or high-value accounts can be routed to human agents by default.
Keyword triggers
Words like 'cancel', 'legal', 'refund' route to humans regardless of confidence.
Sentiment threshold
Highly negative sentiment triggers escalation even on known-answer tickets.
Proof
Built on real resolution data.
Based on internal benchmarks across connected helpdesk accounts.
Up to 80%
automation rate on L1 tickets
<30s
average time from ticket to reply
6
helpdesk integrations live
5
retrieval layers per resolution
What teams say
Trusted by support teams who can't afford to get it wrong.
"We went from a 6-hour average first response to under a minute on L1 tickets. The audit trail means our team trusts every automated reply."
Head of Support
B2B SaaS
"The escalation rules gave us confidence to automate. We set a conservative threshold, watched the quality, then dialled it up. It just works."
VP Customer Success
Fintech
"Setup took 20 minutes. The KB crawler found gaps we didn't know existed. Our agents now only touch the tickets that actually need them."
Support Operations Manager
E-commerce
Quotes are illustrative of early customer feedback. Names and companies are withheld pending consent. Real verified reviews will be published here once collected.
Frequently asked questions
Everything you need to know.
Get started
See TR-AI resolve your actual tickets.
Connect your helpdesk in under 10 minutes. No engineering work. No commitment.
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